Solution for single queue management at service or sales points
Accelerates the passage through the service point to improve customer service
Screen with visual and sound notifications
Screen located in the single queue waiting area, with visual indicators and sound warnings to guide the customer to the available checkout
Simple and varied customisation options
– Configurable number of available checkouts
– Location of the configurable queue with respect to the checkouts to facilitate the direction indicators
– Messages in different languages
– Customer’s corporate colours and logo
IP communications
– LAN Ethernet TCP/IP
– WLAN Wifi 802.11 b/g/n (optional)
Flexible integration with checkout availability
Information relating to the availability of checkouts by:
– Buttons at each one of the checkouts for manual event activation
– Remote integration at system level (IP messages, web services, etc.) with the checkouts or centralised system
On-screen advertising aggregation
Possibility of incorporating advertising messages by means of fixed images or on carousel in a specific area of the screen.Information remotely updatable upon customer request
Centralised remote management platform
Software for the remote management and monitoring of different shop platforms, both in their operation in real-time and that relating to their use history
Scalable technology
[PLUS MONITOR]
Integration with sensors for real-time monitoring of the number of people waiting in the single queue and average waiting time
[PLUS ANALYTICS]
Integration with age and gender recognition sensors
FUNCIONALIDADES
Configurable design tailored to the customer
Display in different languages
Unlimited number of checkouts
Possibility of buttons for manual activation
Possibility of advertising images
Centralised monitoring platform
MANAGEMENT OF SERVICE OR SALES POINTS IN COMMERCIAL AREAS
Customer experience
Increases customer satisfaction by reducing the perception of waiting time at checkouts
Efficiency increase at the checkout
Reduces the average waiting times generated by multiple queues, increases the flow of customers and distributes the loads to each checkout
Intelligent staff management
Optimised checkout staff management depending on waiting time
Sales increase
Encourages the purchase of essentials in the single queue
Improves the impact of marketing campaigns
Carry out more effective marketing campaigns with direct advertising on the checkout notification monitor
Easy installation and integration
Rapid installation and integration with any system
FUNCTIONAL ARCHITECTURE
ASSOCIATED SOFTWARE
ANALYTICS TOOLS
VC.DASHBOARD
Web analytics dashboard for management of KPIs for traffic, flow, customer behaviour and business ratios